Overview
Kasamba's refund policy is more nuanced than a simple money-back guarantee, and knowing the specific pathways available prevents the common frustration of filing the wrong type of request and getting denied. The platform offers two distinct resolution mechanisms: a satisfaction refund for unsatisfying readings (typically issued as credits rather than cash) and a billing dispute process for technical errors, duplicate charges, or charges you believe were made in error. There's also a third path—escalating to Kasamba's customer satisfaction team when a reader clearly violated platform terms (such as making medically harmful claims or pressuring you to buy additional services). Understanding which path applies to your situation and following the correct process is the difference between getting a resolution and feeling like you hit a wall.
Step-by-Step Guide
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Identify which type of refund situation applies to you before contacting support. If the reading was simply unhelpful or didn't resonate, you're filing a satisfaction complaint. If you see an incorrect charge amount, a duplicate transaction, or a charge you don't recognize, you're filing a billing dispute. If the advisor said something harmful or violating, you're filing a code-of-conduct complaint. Each route has a different process.
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For a satisfaction complaint: log in to kasamba.com and go to 'My Account,' then 'Contact Us.' Select 'Reading Satisfaction' from the dropdown and describe your experience clearly but concisely. Focus on specific, observable issues: 'the reader gave only vague responses,' 'the reading felt scripted,' 'the advisor made predictions that contradicted each other within the session.'
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For a billing dispute: go to 'My Account' and select 'Billing History.' Locate the specific transaction and click the question mark icon next to it to open a dispute for that charge. If the icon isn't present (older transactions may lack it), use the 'Contact Us' form and select 'Billing Issue.' Include the transaction date, amount, and the last four digits of the card charged.
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Kasamba customer service typically responds within 24–48 hours. If you filed a satisfaction complaint, the response will often include an offer of credits equivalent to part or all of the session cost. These credits can be used toward any future Kasamba session. Cash refunds to your original payment method are less common but not impossible—explicitly request one if credits are not acceptable for your situation.
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If your first request is denied or the offered resolution is inadequate, escalate by replying to the response email and asking for supervisor review. Reference your original ticket number. At this stage, being specific about why the credit amount doesn't make you whole (e.g., 'I was charged for a session that disconnected after 30 seconds due to the advisor's unstable connection') tends to produce better outcomes.
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As a last resort for unresolved billing disputes involving unauthorized charges, contact your bank or credit card issuer to initiate a chargeback. This is reserved for genuine billing errors, not dissatisfaction with a completed reading. Using chargebacks routinely can result in account suspension.
Pro Tips
Screenshot your session chat log and any billing receipt immediately after a session you're unhappy with. Kasamba's chat logs are retained in your account history, but having local copies means you're not dependent on their system if there's a technical issue.
Kasamba's satisfaction policy is most generous for accounts in good standing. Users who have had previous satisfied sessions are typically extended more goodwill than accounts that request refunds on every first session. This is another reason to use the free minutes thoughtfully before committing to paid sessions.
Email readings have a separate refund process. If you purchased an email reading and the response was inadequate, contact Kasamba within 14 days of receiving the email and request a review. The support team can issue credits if the response was clearly below the advertised quality.
If you're unsatisfied with a session due to a technical problem—dropped connection, advisor went idle, chat lagged severely—Kasamba is more likely to issue a full refund than for dissatisfaction with reading quality. Technical issues are more objective and harder for the platform to contest.
If This Platform Isn't Working for You
If you find Kasamba's refund process too uncertain or credits-based, Psychic Source has a clearer written satisfaction guarantee with a defined resolution process that tends to be more consistent. For users who prioritize knowing in advance exactly what recourse they have, Psychic Source's transparent policy is worth the trade-off of a somewhat smaller reader selection.