Overview
Psychic Source offers one of the strongest satisfaction guarantees in the online psychic industry, and understanding exactly how it works will give you more confidence booking a first session. The guarantee covers your first reading with any advisor: if you're not satisfied with the reading for any reason, you can contact Psychic Source customer service and receive a full refund in the form of account credits up to the cost of the reading (capped at a specific dollar amount per their current terms). Critically, this guarantee is based on your satisfaction—not on whether any prediction came true—so you don't need to prove the reader was wrong; you simply need to feel the reading didn't serve you. This makes it genuinely usable, unlike satisfaction policies at other platforms that require more justification. Knowing the process and timeline prevents the most common error: waiting too long to file.
Step-by-Step Guide
- 1
Complete your reading with any Psychic Source advisor. The satisfaction guarantee applies to your first session with each new advisor—it's not a one-time lifetime guarantee. If you try five different readers and have a poor experience with two of them, you can file for each separately.
- 2
Immediately after the session, assess your experience honestly. The guarantee is strongest when filed promptly—Psychic Source's support team has noted that requests filed within 24 hours of a session are processed most smoothly. If you know mid-reading that the connection isn't working, end the session and file right away.
- 3
Navigate to psychicsource.com and log into your account. Click on 'Customer Service' in the account menu, then select 'Contact Us.' Choose the 'Satisfaction Guarantee' option from the subject dropdown to route your request to the correct team.
- 4
Describe your dissatisfaction briefly and factually. You don't need to accuse the reader of anything or prove fraud—simply explain what you expected and why the session fell short. Phrases like 'the reader didn't connect with my situation,' 'the reading felt generic,' or 'I didn't feel a connection' are entirely sufficient.
- 5
Psychic Source will review your request, typically within one business day. If approved, the refund is issued as account credits (not cash back to your card). These credits work exactly like deposited funds and can be used for any future reading on the platform.
- 6
Note the current cap on the guarantee—this is specified in Psychic Source's terms of service, and the dollar amount can vary. For sessions that cost more than the cap, you receive credits up to the cap amount. Keep sessions reasonably short with new advisors until you confirm the connection is strong.
Pro Tips
Psychic Source's guarantee is per-advisor, not per-account lifetime. This is a crucial distinction—you can legitimately sample several readers using the guarantee before settling on your regular advisor, which is how the platform intends it to be used.
If you end a session early (before five minutes), some advisors at some session lengths may not be covered by the guarantee. Aim for at least five minutes before deciding the session isn't working—this is also enough time for most readers to establish a meaningful connection.
The credits expire if your account is inactive for an extended period. After receiving guarantee credits, schedule your next session within 90 days to ensure they remain available.
Psychic Source's customer service is available by phone and live chat in addition to the web form. For urgent or complex cases, calling directly often produces the fastest resolution—the team is US-based and typically answers within a few minutes during business hours.
If This Platform Isn't Working for You
If you'd prefer a platform where dissatisfaction results in a direct cash refund rather than credits, Keen's policy allows refunds to your original payment method under certain circumstances. Contact Keen support immediately after a poor session and request a refund rather than credits—the outcome depends on your account history and the specifics, but cash refunds are more possible on Keen than on most competitors.