Isethulo
Iziphelo zeNkqubo yokuPhundula yeKasamba zingaphezulu kunokuba yi-guarantee yemali ekubuyisela, kwaye ukwazi izendlela ezithile zokwaziwa zikunceda ukukhusela ukungakhuthazekanga ngokwenza isicelo esingalunganga kwaye uthole ukungathunyelwa. I-platform ikunika iimekanizim zokuxilongwa ezimbini ezahlukileyo: i-refund yokuvuyiswa kwakho ukuba ufumene iintlobo ezingalunganga (zityalwa ngokwaneleyo njenge-credits esikhundleni somhlaba) kwaye inkqubo yokuxilongwa kwe-billing ukuba kunokuba iimali ezingalunganga, iintengiso ezichaphazelekileyo, okanye iimali ozithi zakwenziwa ngokungalunganga. Kukho nendlela ye-3—ukukhuthaza kwi-team yokuvuyiswa kwezempilo yabafundi xa umfundi wenza okungalunganga kwi-terms yale platform (njengokwenza zizwe ezingaluncedo okanye ukukhuthaza ukuthenga izinto ezinye). Ukwazi ukhetha indlela eya kuyo kwaye ulandele inkqubo eyiyo yinto ekubeni ufumane isixhobo okanye ufeele njengoba uhluleka ukuphumelela.
Ihlelo Lokwenza ngokuze kube ngokupheleleyo
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Sazisa indlela eya kuyo kwisicelo sakho ngaphambi kokuba uthathe ingxoxo ne-support. Ukuba isifundo sakho sasijabulisile okanye akukho mthetho, ufilisa isicelo sokuvuyiswa. Ukuba ubonisa iimali ezingalunganga, iintengiso ezichaphazelekileyo, okanye iimali ozithi zakwenziwa ngokungalunganga, ufilisa inkqubo yokuxilongwa kwe-billing. Ukuba umlawuli wathi okanye wenzela okungalunganga okanye okhuthaza ukuthenga izinto ezinye, ufilisa isicelo sokuziphatha. Iindlela zombini zine-prosesi ezahlukileyo.
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Ukuba isicelo sakho sokuvuyiswa: bhalisa kwi-kasamba.com kwaye uye kwi-'My Account', emva koko 'Contact Us.' Khetha 'Reading Satisfaction' kwi-dropdown kwaye bhala ngokucacileyo ngoko nangoko ngexperience yakho. Qaphela kwizinto ezithile, ezibonakalayo: 'umfundi wabaleka kuphela impendulo ezimhlophe,' 'isifundo sasithi sithi sithi sithi,' 'umlawuli wenza iziphumo ezihambelana ezingalunganga ngexesha lesifundo.'
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Ukuba inkqubo yokuxilongwa kwe-billing: uye kwi-'My Account' kwaye khetha 'Billing History.' Fumana i-transaction eyiyo kwaye coka kwi-icon ye-question mark eyo ngasentla kwayo ukuvula inkqubo yokuxilongwa kwe-charge. Ukuba i-icon ayikho (i-transactions ezindala zingalunganga), sebenzisa iform ye-'Contact Us' kwaye khetha 'Billing Issue.' Faka ixesha lokutransaction, i-amount, kwaye i-digits ezimbalwa zokhadi oluthengisiweyo.
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I-service yeKasamba yempilo yokuphendula ngokujwayelekileyo ngexesha lwesihlanu. Ukuba wenza isicelo sokuvuyiswa, isiphumo siya kuba nendlela yokunika i-credits ezifana ne-amount yosifundo. Ezi credits zingasetyenziswa kwi-sessions ezizayo zaseKasamba. I-refunds yemali kwi-payment method oyikho akujwayelekile kodwa akungalunganga—cacisa ukuba ufuna i-refund yemali ukuba i-credits azikho akuncedo kwisicelo sakho.
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Ukuba isicelo sakho sokuqala sikhathazekile okanye isiphumo esinikwe asikho okanye akukho mthetho, ukuphakamisa ngokubuyela kwi-email yokuphendula kwaye buza ukuxilongwa kwi-supervisor. Bheka i-ticket number yakho. Kwixesha elithi, ukuba uthetha ngokucacileyo nge-amount ye-credits ayikuncedo (njengokuba 'ndithengisiwe ngesesha esingalunganga ngoba isesha lesifundo siphazamiseka emva kwemizuzu emithathu ngoba umfundi waye wahluleka ukuba ahlale ahlala ahlala'), iinkqubo ezilungileyo ziya kuthatha.
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Njengendlela yokuqala yokwazi ukwazi ukuxilongwa kwe-billing ezinokuba zingalunganga, uthathe ingxoxo ne-bank okanye i-credit card yakho ukuqala i-chargeback. Le nto iyakhiwe kwi-billing errors ezinjalo, hayi kwisicelo sokuvuyiswa. Ukusebenzisa i-chargebacks njalo zingakususa i-akawunti yakho.
Iziphumo zokuziphumelela
Faka i-screenshot ye-chat log ye-session kwaye i-receipt yemali ngokukhawuleza emva kokuba uhluleka ngesesha. I-chat logs zaseKasamba zikhululwe kwi-akawunti yakho, kodwa ukuba unazo i-copies kwakho, awuzakuhluleka ukusebenzisa i-system yabo ukuba kunokuba i-issue yezobuchwepheshe.
Iziphelo zeKasamba zokuphundula zingaphezulu kwi-accounts ezilungileyo. Abasebenzisi abaneminyaka engaphezu kwe-sessions ezilungileyo zithathwa ngokwanele kunabanye abasebenzisi abafisa i-refunds kwi-sessions ezimbalwa zokuqala. Le nto iyinto enye yokuba usebenzise i-minutes ezimbalwa ngaphambi kokuba uthathe i-sessions ezipheleleyo.
I-email readings zine-prosesi yokuphundula eyahlukileyo. Ukuba wathenga i-email reading kwaye isiphumo asikho okanye asilunganga, uthathe ingxoxo neKasamba ngexesha lwesihlanu emva kokuba ufumene i-email kwaye buza ukuxilongwa. I-team yempilo yabafundi iyakunika i-credits ukuba isiphumo sasijabulisile okanye asilunganga.
Ukuba ungafuni i-session ngoba kunokuba i-issue yezobuchwepheshe—ukuxhaphaza, umfundi wayehluleka ukuba ahlale, i-chat lagged—Kasamba iyakunika i-refund yonke okanye yonke okanye yonke okanye yonke okanye yonke okanye yonke okanye yonke.
Ukuba Le Platform Ayisebenzi Kakhulu Kuyo
Ukuba ubonisa ukuba inkqubo yokuphundula yeKasamba inokuba yindlela engalunganga okanye i-credits-based, i-Psychic Source inokuba ne-guarantee yokuvuyiswa eyaziwayo kwaye inkqubo yokuphundula eyaziwayo eyakunceda ekuncedeni. Abasebenzisi abafuna ukwazi ngaphambili ukuba banokuba nokuphendula, i-policy yokuphundula ye-Psychic Source iyakunceda.